Job Summary
As the strategic operational and business leader of The St. Regis London, the Hotel Manager plays a pivotal role in shaping the success of this iconic property's launch and long-term performance. This role is responsible for orchestrating all aspects of hotel operations to deliver the brand’s hallmark of bespoke luxury, while ensuring operational excellence, financial strength, and an exceptional guest and associate experience.
You will partner closely with the General Manager and Executive Committee to develop and execute operational strategies that align with the brand’s elevated positioning. With a strong focus on profitability, service innovation, and team leadership, you will drive performance across all departments—from Rooms and Food & Beverage to Engineering and Security. This is a rare opportunity to influence the operational architecture of a landmark hotel from the ground up, setting new standards for luxury hospitality in London.
Candidate Profile Education & Experience
1. Preferred: 4-year degree in Hospitality, Business Administration, or related field; minimum 6 years of progressive leadership experience in luxury hotel operations, including sales and marketing.
2. Alternative: 2-year degree with 8+ years of relevant experience in high-end hospitality environments.
Core Responsibilities Operational Leadership
3. Champion the St. Regis brand ethos and ensure all departments deliver anticipatory, personalized service.
4. Lead the execution of operational strategies aligned with the brand’s positioning and guest expectations.
5. Conduct regular property walkthroughs to assess service delivery, employee engagement, and facility standards.
Financial & Strategic Management
6. Analyze financial reports to monitor performance and identify areas for improvement.
7. Optimize departmental budgets, labor costs, and capital expenditures without compromising service quality.
8. Drive revenue growth through strategic planning, innovation, and operational efficiency.
Team & Culture Development
9. Inspire and lead a diverse team of department heads, fostering a culture of excellence, empowerment, and accountability.
10. Conduct performance reviews, succession planning, and talent development initiatives.
11. Promote a respectful, inclusive, and engaging work environment aligned with Marriott’s people-first culture.
Guest Experience & Brand Standards
12. Ensure all touchpoints reflect the St. Regis legacy of refined elegance and bespoke service.
13. Address guest feedback proactively and implement service enhancements.
14. Uphold brand standards and ensure compliance with all operational policies and procedures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.