Job Description
This executive leader will define the long‑term commercial strategy, drive revenue growth, strengthen customer relationships at a strategic level, and elevate the organisation's brand and market presence.
The position requires a blend of strategic foresight, commercial acumen, and influential leadership across business development, customer onboarding, customer service, and marketing. The Commercial Director ensures my client stands out within a highly competitive logistics market while building a scalable commercial function that supports future growth.
Strategic Commercial Leadership
1. Define and execute the long‑term commercial strategy aligned with the company vision.
2. Provide commercial insights and reporting to the Managing Director and Board.
3. Identify new markets, strategic partnerships, and diversification opportunities.
4. Translate strategy into clear, actionable plans for all commercial sub‑functions.
5. Business Development & Revenue Growth
6. Set the commercial agenda for securing new revenue streams across key markets.
7. Oversee the development of a high‑quality sales pipeline and national growth plan.
8. Lead significant commercial negotiations, pricing architecture, and tenders.
9. Cultivate relationships with strategic accounts, carriers, and industry partners.
10. Guide market analysis to ensure my client remains competitive and future‑focused.
11. Customer Onboarding & Relationship Excellence
12. Ensure a consistent, professional, and scalable onboarding process for new clients.
13. Oversee cross-functional coordination with Operations, IT, Finance, and HR.
14. Set strategic KPIs for customer activation, retention, and onboarding success.
15. Drive continuous improvement across the customer journey.
16. Customer Service Strategy & Performance
17. Provide strategic leadership to the customer service function.
18. Embed robust SLAs, escalation frameworks, and service performance measures.
19. Champion a culture of customer-centricity across the organisation.
20. Lead root cause resolution for service challenges and drive long‑term fixes.
21. Marketing & Brand Positioning
22. Own and evolve the brand identity and national market positioning.
23. Oversee digital marketing, content strategy, and lead‑generation programmes.
24. Shape the events, PR, and networking strategy to elevate my clients profile.
25. Ensure all external messaging and campaigns align to brand standards.
26. Review marketing ROI and ensure campaigns support business growth.