1st Line Support
CantelloTayler Recruitment are currently recruiting for a 1st Line Support Engineer to join our client based in Egham.
The successful 1st Line Support Engineer will be responsible for:
* Taking full responsibility for assisting internal staff by being the first point of contact for technical queries.
* You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects.
* You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment.
* Providing support for c450 end users, including office and remote users
* Provide face to face, floor walking and remote telephone troubleshooting support to end users
* Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member
* Working within a team to ensure all calls are responded to within SLA targets & requirements
* Building and maintaining Desktops / Laptops (HP & Dell)
* Ensuring that support tickets are dealt with promptly and appropriately
* Reasonable understanding of IT hardware and Windows OS and software is essential.
The 1st Line Suppor...