Customer Service Executive
Location: Corby, Northamptonshire
Hours: Full-time, permanent – 9:00am–5:00pm (9:00am–4:00pm considered for the right person)
Salary: £29,000
The Role
We’re working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities.
You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.
Key Responsibilities
Supporting the sales team with sales and marketing administration
Producing annual contract service reports using CRM data
Monitoring contracted service levels and assisting with service statistics reporting
Maintaining accurate contract and customer data within the CRM system
Reconciling CRM contract data with the Finance Manager to ensure accurate billing
Preparing and issuing contract quotes, renewals, and repair/replacement quotations
Managing customer communications and contract changes
Supporting NHS Supply Chain quotations
Assisting with marketing projects as required
Generating purchase orders and completing sales/marketing tasks within agreed timescales
Working closely with the Technical Manager to enhance customer experience
Company-Wide Responsibilities
Supporting and promoting the company’s core values
Adhering to ISO standards (ISO9001, ISO27001, ISO13485)
Promoting health, safety, and environmental best practices
Completing ad hoc duties as required
Skills & Experience
Essential:
Strong team player with the ability to work independently
Experience inputting and managing data within a CRM system
Excellent communication and customer service skills
Well organised with a methodical approach
Ability to work under pressure
Desirable:
Good working knowledge of Microsoft Excel
Assertive, confident, and positive approach
Benefits
Salary sacrifice pension scheme (4% employer / 4% employee after probation)
25 days annual leave plus bank holidays
Life assurance (4x annual salary – from day one)
Health cash plan & Employee Assistance Programme (post-probation)
On-site parking
Free tea and coffee
Please apply today for immediate consideration to or call me on (phone number removed)