Veterinary Receptionist (Maternity Leave)
Congleton Veterinary Centre are seeking a full-time Receptionist to join our front of house team to cover maternity leave for 12 months. The role involves a high level of face to face contact with our clients, so we are looking for someone who has the confidence, empathy and experience to provide excellent standards of care, as well as a personal touch.
Responsibilities
* Welcoming clients and their pets on arrival at the practice
* Dealing with queries face to face, by telephone and by email
* Maintaining accurate records
* Ensuring good communication between reception and the clinical teams
* Taking payments, cashing up and submitting takings at the end of each day
* Adhering to GDPR regulations and respecting client confidentiality
* Maintaining a clean and tidy reception and waiting room at all times
* Following health and safety procedures and protocols
Qualifications
* The successful candidate should display excellent communications, be able to adapt to change within a fast-paced environment and show empathy to clients during emotional situations. Previous experience is preferred and the ability to use IT systems is essential.
Rota and Working Hours
This is a full-time role working 4 days per week from 08:15am–7:00pm with one hour lunch, Saturdays on a shared rota basis from 08:15am–4:00pm with half hour lunch (same for Bank Holidays). The Saturday hours are averaged into the working week (1 in 4).
Location
Congleton (large town on the East Cheshire/Staffordshire/Derbyshire border), close to the Peak District, as well as Manchester, Birmingham and Liverpool.
Benefits
* 6.6 weeks annual leave (FTE)
* Additional annual leave for your birthday added to your holiday allowance
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – rewards gateway with discounts and cashback
* Pension scheme
* Discounted staff pet care
Employment and Function
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Veterinary
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