Junior IT Support Analyst - Bromley, Kent - £25K
Main Responsibilities:
* Learn the ordering and invoicing process. Credit card statement.
* Receive goods and then asset tag.
* Become proficient in the company asset management system.
* Maintain stock levels of all kit and consumables.
* Build strong rapport with our external suppliers.
* Professionally handle and log incoming support requests from end-users via telephone.
* Identify and become proficient in the software and hardware used and supported by our organization.
Once you have become fully competent in the above. (approx. 4 - 6 months)
* Assist in setting up new user profiles and deactivating them when needed.
* Participate in hardware installation and configuration.
* Efficiently monitor and manage the ticket queue for incoming requests.
* Prioritise and schedule problems, with the option to escalate issues to the IT Support
* Team or IT Support Manager when necessary.
* Access knowledge bases and FAQ resources on the Extranet/Internet for problem resolution.
* There will be no change in your role for at least 12 months.
Desired Skills and Experience:
* While prior support experience and exposure to the IT office environment are beneficial, we welcome recent school leavers with a strong interest in IT.
* A basic understanding of Microsoft Windows OS, Microsoft Office, related applications, and computer hardware is desirable.
* Excellent communication skills are essential.
What you can expect:
* Full time role working from Monday - Friday, based at our Head Office in Bromley
* 25 Days holiday plus bank holidays
* Free learning and development
* Contributory Pension Scheme
* Annual Salary Review
* Employee of the month - £100 for outstanding contribution
* Staff Appreciation Days
* Long service awards
* Working within a great, friendly team and organisation
* Regular team lunches and company events
* The opportunity to enhance your existing skills and learn many more
* DBS Certificate paid for by Excelcare
* Remote working 1 day per week after probation period