Mobile responder

Job Purpose:

To provide the users of the Telecare Cardiff with an efficient, reliable and friendly response to their emergency alarm calls.

Duties and Responsibilities

* To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers.
* To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction.
* To provide any practical help, care or support that is required and inform the Control Centre of the circumstances and their own actions.
* To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, next of kin, care agencies are/or emergency services.

To maintain clear, accurate and concise records of any visits to customers in the event of an alarm call or a routine visit.