Job Description
* Under the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator / specialist team member is responsible for:
o Providing end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise.
o Performing system administration tasks including user access management, resetting workflows, updating system configurations, and system maintenance.
* Conducting user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release.
* Creating, updating, and maintaining internal knowledge base documentation, including user guides, process documentation, and troubleshooting materials.
* Working within ticketing systems to respond, triage, and escalate customer issues to Technology Project Managers or Engineering teams for resolution.
* Providing application training for new users to ensure a smooth onboarding process.
* Demonstrating ability to adapt to product changes and evolving technologies.
Required Skills
* Passionate about customer service and end-user experience.
* Ability to assess support needs and provide solutions or refer to other support options.
* Experience supporting the implementation of new software applications through User Acceptance Testing.
* Excellent time management skills and the ability to make quick decisions.
* Strong problem-solving skills with effective questioning during support triage.
* Effective communication skills for both group and individual interactions.
* Skills: Desktop Support, MacOS Desktop Support, Technical Support
Mandatory Skills: Technical Support
Experience: 5-8 Years
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