The Client My client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe.
They are currently looking for a Desktop Support Analyst to ensure the smooth operation of their end-user computing environment.
An opportunity to work in one of the most exciting and successful technology focused Energy & Commodities Trading businesses in the world.
An opportunity to join a strong team with a very high talent density presenting lots of opportunity for learning and development.
Incredible career progression opportunities with potential access to all areas of the business.
A market leading compensation package including basic salary and annual bonus.
Benefits including pension contribution, healthcare, life assurance and 25 days annual leave.
As a Desktop Support Analyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide timely and effective technical support for hardware, software, and networking issues across a hybrid work environment.
Provide 1st and 2nd line desktop support for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals.
Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users.
Deploy, configure, and maintain end-user hardware and software in accordance with the company's IT policies.
Support key business applications including Microsoft 365, collaboration tools (Teams, SharePoint), and energy trading platforms (e.g., ServiceNow).
Contribute to IT projects including system upgrades, patch management, and hardware refresh programs.
Ensure adherence to security protocols, software licensing, and compliance standards.
Proven experience in a desktop support or IT service desk role in a corporate environment.
Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and common enterprise applications.
Experience with remote support tools (e.g., SCCM, Intune, or similar).
Familiarity with ITIL principles and working in a structured ITSM environment.