Our client is a reputable, family run business based in Hook, UK. They design and manufacture quality lighting solutions for the automotive industry. As they embark on a journey of growth, they are seeking a Customer Care Executive to join their team.
As Customer Care Executive you will provide a world‑class level of customer care that cements lifelong partnerships by thinking like the customer, being an ambassador, and going the extra mile.
Responsibilities
* Act at all times in the best interests of the customer and give genuine advice.
* Deal with any incoming enquiries.
* Process sales orders.
* Manage the customer care inbox.
* Create customer case numbers.
* Follow cases through to a meaningful and mutual close in a timely manner.
* Ensure account managers are informed of cases that need escalating.
* Send accurate order confirmations.
* Keep customers updated on order/delivery updates.
* Field all new enquiries straight to Business Development for qualifying.
* Take forward all orders from the Business Development Team and ensure the customer is looked after from point of order onward.
* Notify the appropriate Manager or Team Leader of any issues.
Qualifications & Attributes
* Customer mindset.
* Excellent phone manner – polite, friendly, confident to ask questions.
* Ability to cope in a crisis and deal with issues thrown at them.
* Proactive and willing to jump in.
* A team player.
* Ability to cope with fast‑paced and ever‑growing/changing list of priorities.
Salary & Benefits
* Salary – £30,000‑£35,000.
* Inclusion on company bonus scheme.
* Access to Lifeworks perks scheme.
* Free lunch and snacks.
* Fresh coffee.
* 25 days holiday plus bank holidays.
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