Service Desk Administrator / Advisor
Melksham - Office Based
Full-time, Permanent
£24,600 per annum
Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you.
We are looking for a self-motivated individual to join our growing client in Melksham. Working as part of the internal and national team, you will be responsible for assisting customers over the phone and by email.
Main Duties
* Log support tickets
* Ordering parts
* Arrange site visits for engineers to attend
* Assign engineers to tickets
* Arrange delivery of parts to customer sites
* Follow up on support tickets to ensure they are completed and closed
Skills and Experience
* Ability to work in a fast-paced environment
* Excellent verbal and written communication skills
* Good IT skills
* Ability to work as part of a team
* Similar previous experience is desirable
Hours: Monday to Friday on a 3 week shift pattern:
* 08:00 am - 4:30 pm 1 week working from the office
* 09:00 am - 5:30 pm 1 week working from the office
* 11:30 am - 8:00 pm 1 week working from home or the office
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