Job overview
We are recruiting for a Team Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is an exciting opportunity to join the Volunteer and Support & Information Services team at Mount Vernon Cancer Centre based at the Lynda Jackson Centre. The post is crucial to the smooth running of the centre providing valuable administrative support to our volunteer, patient information, drop-in and complementary therapy team. If you have strong administrative skills and enjoy working in a busy environment where no two days are the same, we would like to hear from you.
The post will involve working closely with volunteers and a mixed team of professionals and you will be responding to queries from patients, family members and friends who support them, volunteers, and members of the public.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
As team administrator you will provide and support an efficient and effective range of administrative duties within the Cancer Services Directorate.
Provide excellent customer service, ensuring that all telephone callers are greeted promptly, professionally and politely.
Provide a central point of reference for the Voluntary Services.
Manage constantly changing priorities and deadlines.
Handle volunteer and public enquiries courteously, efficiently and with an awareness of the needs of the caller.
Support specialist staff teams with administrative duties as required for example: maintaining volunteer records, administering recruitment and training of volunteers, coordinating staff and volunteer rotas, logging activity and reports, taking bookings for health and wellbeing initiatives, updating information leaflets.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* Educated to minimum GCSE level or equivalent
Previous Experience
Essential criteria
* Previous Administration experience Handling telephone enquiries
Desirable criteria
* Previous experience of either working with volunteer services or volunteering personally
* Previous NHS experience
Skills
Essential criteria
* Good communication and presentation skills
* Good verbal/written and interpersonal skills
* Good management and prioritization of workload skills
* Good customer care skills
* Ability to work well under pressure
* Confidentiality
* Sensitivity of approach
* Confidence, tact and diplomacy
* Initiative, flexibility and adaptability
Knowledge
Essential criteria
* Computer literacy including Microsoft Word, Excel and Outlook
* Other computer systems e.g. Lorenzo, Infoflex, database management systems
Other Requirements
Essential criteria
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day