Summary
Barrhead Travel is looking to grow its next generation of travel specialists! Welcoming Apprentices into the Barrhead Travel family to experience the joy of making holiday dreams come true. You will earn a salary, gain hands-on experience and achieve a nationally recognised qualification whilst being part of a global award-winning business.
Wage
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
The pay may be negotiated and may rise after a probation period has been successfully completed.
Training course
Travel consultant (level 3)
Hours
Monday - Saturday, 9.30am - 5.30pm. Sunday, 10.00am - 4.00pm (37.5 hours per week in line with store opening hours).
37 hours 30 minutes a week
Start date
Monday 1 September 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* You’ll work in a fun, busy environment gaining first-hand experience about everything you need to know about working in the travel industry
* You will communicate with your colleagues who will help coach you in mastering a range of travel agent responsibilities, interact with our customers and support the team with sales or admin duties as required
* You will learn how to handle client enquiries, research holiday destinations, make holiday reservations, process transactions, provide excellent customer service and much more
* You will meet suppliers and learn all about products and services that are sold in store. Building fantastic supplier relationships along the way
We also offer a fantastic benefits scheme with generous discounts on personal travel and high street retailers, and there are also fantastic educational opportunities to travel the world and experience destinations and cultures first hard.
At Barrhead Travel we invest heavily in our people and are proud to have recently been named as one of the Telegraph’s Happiest Places to Work, as voted for by our people.
We have a suite of Wellbeing Champions to support our team’s health and happiness.
Where you'll work
31 Leicester St
Northwich
CW9 5LD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
A S TRAINING (INTERNATIONAL) LIMITED
Training course
Travel consultant (level 3)
What you'll learn
Course contents
* Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
* Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
* Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
* Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
* Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
* Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
* Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
* Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
* Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
* Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
* Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
* Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
* Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
* This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
* Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
* Training will be carried out online, face to face, both individually and as part of a classroom, to ensure you have an enhanced experience
* You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
* Learning first hand from training specialists and peers you can become a fully-fledged Travel Consultant in a little over a 12-month period
Requirements
Desirable qualifications
GCSE in:
Maths & English (grade C / 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative
* Geography