Overview
Job summary: This post is fixed term/secondment for 12 months due to funding. We welcome applications to exciting posts within the Trauma and Orthopaedic Scheduling team based in St Woolos Hospital.
The Trauma and Orthopaedic scheduling team manage the diaries for all elective surgeries across ABUHB. This role will be the next stage in providing a more patient focused approach for the service.
English and/or Welsh speakers are equally welcome to apply.
The role is to be the first point of contact for anyone who wishes to contact our team. You will be responsible for dealing with inbound calls and emails to our team ensuring a one call resolution and emails dealt with within a set time scale. You will also be allocated to a scheduler to help maintain and book patients from the diary to ensure service targets and KPI's are met.
The successful candidates will work closely with the existing Trauma and Orthopaedic booking and scheduling clerks, developing a close working relationship with them. As such help and assistance is never far away. We are looking for candidates with excellent communication and customer service skills. Previous call centre experience is desirable due to the nature of the role, however all other training can be provided in house. Previous WelshPAS and CWS experience would be advantageous. The ability to speak Welsh is desirable for this post.
This post is fixed term/secondment for 12 months due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.
Qualifications
Experience (Essential)
* Working in a busy office environment
* Data inputting
* Call Centre Experience
Experience (Desirable)
* Customer Service experience
* Previous clerical experience or similar
Qualifications (Essential)
* Good Standard of education
* NVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable experience.
* Computer Literate
Qualifications (Desirable)
* Business administration level 2 NVQ
* Knowledge of Administration Processes
Skills (Essential)
* Excellent communication skills
* Ability to meet deadlines
* Polite and professional telephone manner
* Ability to work well under pressure
* Ability to prioritise workload and achieve targets within given deadlines
* Ability to have a flexible approach working either as part of a team or using one's own initiative
Knowledge (Essential)
* Able to follow instructions
* Understanding of team working ethos
* Numerate and Literate
Personal Attributes (Essential)
* Ability to work under pressure
* Willingness to work under direction but also a self-starter
* Demonstrate a commitment to achieving high quality standards
* Flexible approach to the needs of the service
* Accurate and methodical
Benefits
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in‑house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Details
Date posted: 12 November 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,833 a year Per annum
Contract: Fixed term
Duration: 12 months
Working pattern: Full‑time
Reference number: 040‑AC427‑1125
Job locations: St Woolos Hospital, Stow Hill, Newport, NP20 4SZ
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer
Aneurin Bevan University Health Board
St Woolos Hospital, Stow Hill, Newport, NP20 4SZ
Website: https://abuhb.nhs.wales/
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