JOB SUMMARY
To provide support to the Repairs and Voids Manager in delivery of maintenance programmes with a specific responsibility to deliver the voids programme.
Ensure the effective delivery of a commercially efficient, safe, quality-focused voids service, delivering homes to set standards. Will have a proven track record of delivering maintenance services, demonstrating value for money, and continuous improvement.
Effective relationship building, resource planning and management of contractors is essential to ensure consistent delivery and high levels of resident satisfaction.
MAIN DUTIES AND RESPONSIBILITIES
Ensure a mixed economy of resources are planned and motivated to meet and exceed operational targets for voids maintenance, supporting the Repairs and Voids Manager in delivery of wider functions relating to the housing stock in accordance with policies and procedures
To assist with the overall management of the housing stock and associated buildings with a lead role in terms of property safety and a supporting role in the overall condition of the properties. Ensuring effective planning and support of resources, carrying out diverse tasks in the repairs and maintenance fields.
To work with the planning and administration team in the planning and resourcing of the voids service, supporting planning for responsive repairs, and property/estate inspections to facilitate transfers, mutual exchanges, as required.
To supervise the voids service (and any other maintenance functions, depending on demand) to ensure that performance is maintained within the priorities, service standards and budgets set by the council.
To support the Repairs and Voids Manager in service delivery. Examples include, preparing and undertaking toolbox talks, ensuring training needs are identified (planned and undertaken), ensuring record keeping and data sets are maintained to a high standard, effectively handling complaints and communicating key messages