About Us
Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 19 Fire Stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to Fire Prevention.
About the Role
Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. It involves handling a mix of user issues, system changes, and equipment setup, while making sure problems are resolved quickly and users stay informed.
Key Duties
* Handle incoming ICT issues and service requests, taking ownership from first contact through to resolution
* Troubleshoot a wide range of hardware, software, and network issues in a practical, user‑focused way
* Set up and maintain devices, including laptops, desktops, and core software
* Provide user support both remotely and on‑site when required
* Manage and track requests to ensure nothing is missed and updates are clearly communicated
* Carry out routine tasks such as system updates and basic maintenance
* Work closely with users to understand their needs – not just their requests
* Offer clear, straightforward advice on systems and the effective use of technology
* Help keep processes simple and efficient so the service desk runs smoothly
About You
* A strong problem‑solving mindset, with the ability to work through issues logically
* Confident taking ownership of issues and seeing them through to resolution
* Clear and approachable communicator, able to explain technical matters in plain language
* Customer‑focused, with a genuine desire to support and help others
* Able to prioritise workloads and manage multiple requests without losing track
* Adaptable and flexible, particularly when dealing with urgent or unexpected issues
* A solid technical foundation across Windows environments, networking, and common business systems
* Comfortable working independently while contributing positively as part of a team
* Reliable and well organised, with strong attention to detail
* Willing to learn, develop, and keep up to date with evolving technology
Experience and Qualifications Required
* Knowledge of MS Windows, Office 365, and Exchange
* Strong ICT problem‑solving skills
* Experience in network and PC support
* Excellent written and verbal communication skills
* Full, UK Driving License
The Package
Permanent Contract | Full-Time | 37-Hour Week | Local Government Pension Scheme | Good Annual Leave Entitlement | Employee Benefits | Occupational Health | Onsite Gym Facilities
Equal Opportunity Employer
We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status, or disability are welcome. If there are any adaptions or adjustments we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone.
DBS Check Requirement
Everyone who works with us is required to have a DBS check. If you have any queries or concerns regarding this, please contact HR@bucksfire.gov.uk.
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