2nd Line Support Engineer
Location: Worcester (On-site/Hybrid)
Salary: £30,000 – £36,000
Benefits: Competitive salary, training and development, supportive team environment, career progression opportunities
Our client, a leading organisation in its sector, is hiring a 2nd Line Support Engineer to provide high-quality technical support across their internal user base. This role offers the opportunity to play a key part in maintaining IT operations while developing your technical expertise in a collaborative environment.
What you’ll do:
Provide 2nd line support for hardware, software, and network issues
Troubleshoot and resolve escalated tickets from 1st line support
Manage and maintain user accounts, permissions, and access controls
Support Microsoft environments including Windows OS and Office 365
Assist with system upgrades, installations, and ongoing maintenance
You’ll work closely with the wider IT team and key stakeholders to ensure systems are reliable, secure, and performing effectively.
What we’re looking for:
Experience in a 2nd line support role or similar position
Strong knowledge of Windows operating systems and Microsoft 365
Understanding of Active Directory, networking fundamentals, and hardware troubleshooting
Excellent problem-solving skills and attention to detail
Strong communication skills with a user-focused approach
The ideal candidate will bring a proactive mindset, a willingness to learn, and enjoy working in a fast-paced, team-oriented environment.
Why join?
Opportunity to develop and progress your IT career
Exposure to a broad range of technologies and systems
Supportive and collaborative team culture
Ongoing training and professional development
Apply now to take the next step in your IT support career