As part of our team, you will enjoy a range of excellent benefits, including:
* Discounts on hotel stays and Food & Beverage across our properties
* Complimentary lunch or dinner while on duty
* Access to our Associate Assistance Helpline for confidential support and guidance
* Complimentary use of the hotel's gym facilities
* Opportunities to develop your career within a growing hospitality business
* A supportive and inclusive working environment
Fitness/Wellness
§ Provide advice to individuals on the correct method of exercising
with fitness equipment, including weightlifting equipment, exercise bikes,
jogging treadmills, and other training and exercising apparatus.
§ Assess individual's current exercise program, level of fitness, etc.
to develop personalized exercise programs and provide fitness counselling.
Recreation and Fitness
Area Maintenance
§ Call Maintenance or an outside service company if machines require
service in order to maintain properly functioning fitness equipment.
§ Maintain an adequate supply of cups and water in recreation area
(fitness centre, locker room, pool, tennis court).
Recreation Communication
and Coordination
§ Provide information to guests about available recreation facilities,
activities, lessons, and equipment.
§ Promote a fun and relaxing atmosphere for guests in all recreational
activities and areas by expressing an upbeat and enthusiastic attitude.
§ Register and schedule guests for activities by recording information
using the appropriate method (e.g., write in registration book, enter into
Concierge Assistant).
Recreation Facilities
Safety
§ Promote the rules and regulations of the recreation facility
(fitness centre, pool/beach, tennis courts, skiing area) intended for the
safety and welfare of guests and members.
§ Complete any certifications/training required by law or manufacturer
to instruct guests/clients on the use of equipment.
Guest Relations
§ Welcome and acknowledge each and every guest with a smile, eye
contact, and a friendly verbal greeting, using the guest's name when possible.
§ Address guests' service needs in a professional, positive, and
timely manner.
§ Assist other employees to ensure proper coverage and prompt guest
service.
Communication
§ Talk with and listen to other employees to effectively exchange
information.
§ Answer telephones using appropriate etiquette including answering
the phone within 3 rings, answering with a smile in one's voice, using the
callers' name, transferring calls to appropriate person/department, requesting
permission before placing the caller on hold, taking and relaying messages, and
allowing the caller to end the call.
§ Speak to guests and co-workers using clear, appropriate and
professional language.
§ Provide assistance to coworkers, ensuring they understand their
tasks.
§ Discuss work topics, activities, or problems with coworkers,
supervisors, or managers discreetly and quietly, avoiding public areas of the
property.
§ Prepare and review written documents (e.g., daily logs, business
letters, memoranda, reports), including proofreading and editing written
information to ensure accuracy and completeness.
Assists Management
§ Ensure that hourly employees are trained on company core values, job
roles, responsibilities, and technical and service aspects of the job.
§ Serve as a departmental role model or mentor by working alongside
employees to perform technical or functional job duties.
§ Assist management in establishing and communicating goals,
performance expectations, timetables and deadlines for shift or departmental
operations to hourly employees and ensure that they are understood.
§ Assist management to ensure that hourly employees have the necessary
resources to effectively perform their jobs (e.g., supplies, equipment, and
inventory).
§ Assign and ensure work tasks are completed on time and that they
meet appropriate quality standards.
§ Coach and develop employees (e.g., create expectations for continual
improvement, provide challenging tasks and assignments, hold development
discussions, and construct and execute development plans).
§ Serve as hourly employees' first point of contact as part of the
Guarantee of Fair Treatment/Open Door Policy process.
§ Collaborate with management to formally recognize hourly employees'
performance contributions.
§ Assist management in counselling hourly employees on work related
concerns and issues to ensure satisfaction and productivity.
§ Listen to hourly employees' suggestions for improving how work is
done and how guests are served, gaining management support as needed to act
upon suggestions.
§ Coordinate tasks and work with other departments to ensure that the
department runs efficiently.
§ Collaborate with management to develop and carry-out ideas and
procedures and set goals to continuously improve department performance around
guest and employee satisfaction scores.
§ Ensure employee compliance with company standards and policies and
external regulations (e.g., safety, OSHA, department-specific procedures such
as food standards).
§ Encourage and motivate employees to perform their best, take
responsibility for tasks and assignments, make decisions and provide input on
possible improvements.
§ Assist management in preparing and conducting performance reviews of
hourly employees.
§ Assist management in preparing work schedules of hourly employees.
Working with Others
§ Develop and maintain positive and productive working relationships
with other employees and departments.