Field Service Manager – Forklift Trucks / Materials Handling
Birmingham |
Competitive Base Salary + Bonus + Vehicle
A well-established and highly respected materials handling dealership is looking to recruit an experienced Field Service Manager to lead and develop its mobile engineering operation across the Midlands region.
This is a key leadership role within the business, responsible for managing a team of field-based forklift engineers while ensuring exceptional customer service, strong operational performance and profitable aftersales delivery.
The Role
You will take full responsibility for the day-to-day management of the field engineering team, ensuring breakdowns, servicing, inspections and repairs are completed efficiently and to a high standard.
Key responsibilities include:
* Managing and supporting a team of field service engineers
* Planning engineer workloads and regional coverage
* Monitoring engineer productivity, utilisation and response times
* Supporting engineers with technical fault diagnosis and escalations
* Managing customer relationships and resolving service-related issues
* Ensuring LOLER, health & safety and manufacturer compliance standards are maintained
* Conducting engineer reviews, coaching and recruitment
* Working closely with service administration and parts departments
* Driving aftersales performance, labour recovery and service profitability
* Carrying out customer site visits across warehousing, logistics and industrial accounts
The Candidate
* Proven experience within forklift trucks, materials handling or related capital equipment sectors
* Strong background managing mobile engineers or service operations
* Technical understanding of forklift trucks and associated equipment
* Commercially aware with strong organisational skills
* Calm under pressure and capable of managing a fast-paced operation
* Strong customer-facing and leadership abilities
* Experience managing KPIs, engineer performance and service delivery
The Package
* Competitive Base Salary
* Performance bonus
* Company vehicle
* Pension
* Mobile phone and laptop
* Long-term career progression within a growing dealership environment
This is an excellent opportunity for an ambitious service leader looking to join a successful and expanding materials handling business with a strong reputation in the market.