Overview
Full Time (37 hours per week) Fixed Term (12 months). Stockport Homes Group is a great place to work. We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about providing housing and building new homes in Stockport, and helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities. We are currently recruiting a Scheme Manager for Strathclyde House, a temporary accommodation scheme – fixed term 12-month contract. We are looking for a passionate and experienced housing professional, with the ambition to lead a team in providing an excellent standard of support and service to customers residing within temporary accommodation. The Scheme Manager will manage the day-to-day running of a temporary accommodation scheme and linked offsite properties across the borough, maintain an excellent standard of temporary accommodation, and manage a team of Homeless Support Officers and caretakers to ensure customers experiencing homelessness are provided with a supportive and safe environment to live in. This is a rewarding role where you will have the opportunity to work alongside and support a diverse range of customers and build key relationships with partner agencies. You will have confidence in challenging behaviour/resistance in others and have previous experience and knowledge of making key decisions around tenancy management or in related fields. You will be a strong people manager with a proven record of being able to work autonomously and make key decisions within your service area. We are looking for a confident leader who can build key relationships and be a strong communicator and a team player, who naturally engages the people they are responsible for. You will be able to fit into a well-established service whilst also making the role what you want it to be and most importantly put the customer voice at the forefront of all delivery to ensure excellent services are provided to our customers. The postholder will:
* Manage the day-to-day running of a temporary accommodation scheme and linked offsite properties - being responsible for safety and wellbeing of the staff team, customers and buildings.
* Be a strong people manager able to motivate, empower and support a team to deliver an excellent and proactive service which responds to customer requirements.
* Achieve income targets for scheme rent and service charge collection, and maximising customers income.
* Deal with emergency situations in a calm and empathetic manner, resolving problems and ensuring safety for both staff and customers.
* Respond to and resolve customer enquiries and complaints to reach positive outcomes - focusing on customer voice.
* Lead on safeguarding for the team, ensuring customers are safe and well and have knowledge of referral pathways to access support.
* Oversee void management process for the scheme and related offsite properties to ensure properties are re-let to the appropriate standard and meet health and safety requirements.
* Build strong relationships with internal and external teams, to establish communication channels to support service delivery to customers.
* Assist in the development of strategies to improve temporary accommodation provision, support and service delivery.
* Participate in a scheme manager out-of-hours on call rota.
We embrace the SHG "Be You" approach, which reflects our belief that everyone has the right to be who they are and to be that person at work, in line with SHG’s values. The successful applicant’s appointment will be subject to satisfactory Enhanced clearance by the Disclosure and Barring Service. If you require any reasonable adjustments to complete your application, please contact the People & OD Team. We do not accept applications through third-party websites; please apply directly through our careers page. We encourage early applications as we may close the vacancy sooner if we find the right candidate. Closing Date: 17th September 2025; Interview Date: 24th September 2025.
Responsibilities
* Manage the day-to-day running of a temporary accommodation scheme and linked offsite properties - responsible for safety and wellbeing of the staff team, customers and buildings.
* Be a strong people manager able to motivate, empower and support a team to deliver an excellent and proactive service which responds to customer requirements.
* Achieve income targets for scheme rent and service charge collection, and maximise customers’ income.
* Deal with emergency situations in a calm and empathetic manner, resolving problems and ensuring safety for both staff and customers.
* Respond to and resolve customer enquiries and complaints to reach positive outcomes - focusing on customer voice.
* Lead on safeguarding for the team, ensuring customers are safe and well and have knowledge of referral pathways to access support.
* Oversee void management process for the scheme and related offsite properties to ensure properties are re-let to the appropriate standard and meet health and safety requirements.
* Build strong relationships with internal and external teams to establish communication channels to support service delivery to customers.
* Assist in the development of strategies to improve temporary accommodation provision, support and service delivery.
* Participate in a scheme manager out-of-hours on-call rota.
Qualifications and experience
* Ability to motivate and empower an operational team working in a fast-paced environment to deliver excellent customer service.
* Experience of supervising or managing a team in a similar or related field.
* Experience working in a support related or customer-focused environment and providing excellent customer service.
* Strong interpersonal skills and ability to build positive working relationships with others.
* Ability to work flexibly and with agility in terms of responding to situations.
* Excellent communication skills, both verbal and written - confident responding to a variety of enquiries from customers and internal/external services.
* Strong leadership skills - ability to lead by example, challenge behaviour and draw the best out of people.
* Ability to identify learning, champion change and hold others to account.
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