Customer Service Advisor (Habitation Support)
Join Our New Habitations Team – Be Part of the Change
Improving Homes. Protecting Health. Delivering on Awaab's Law.
We're building a proactive new Habitations Team to lead the way in tackling housing hazards early, effectively, and together.
As part of our commitment to Awaab's Law, this team will take preventative action to make sure no customer lives in unsafe or unhealthy conditions. From identifying damp and mould to responding quickly to concerns, we're not waiting for problems to escalate. We're fixing them at the source.
We're now hiring for the following key roles:
1x Customer Service Advisor (12 Months Fixed Term, Habitation Support)
Friendly, empathetic communicators who will listen to customers and collaborate closely with the Habitations Team to ensure every case is monitored and resolved effectively.
How the Team Will Work
This new team will work closely and collaboratively, with a shared mission to protect the health and safety of our customers. From first contact to final fix, you'll support one another, share insights, and respond proactively, always looking to prevent issues before they become hazards.
The Customer Service Advisor role:
This role will involve being responsible for running daily reports, scheduling of works, managing jeopardy cases, and logging issues related to damp and mould.
We're looking for people who:
Care deeply about customers' wellbeing
Communicate well and work as part of a team
Take pride in getting things right first time
Are proactive, practical, and solution-focused
Want to make a real social impact
Apply now via our website,
part of something important. Customer Service Advisor Opportunities (Housing / Repairs)
Help shape a team that puts safety first and works together to make lasting change.