There is a fantastic and exciting opportunity to join the Commercial Support Team within a growing, successful business located in the beautiful countryside of Ipswich.
Our client is a well-established local agency delivering a first-class service and offering a broad range of insurance products to customers across the region. With honesty, integrity, and trust at the heart of their values, the agency is proud to champion a personal approach to customer service. Customers-both existing and new-are at the core of everything they do.
The Role
Working in an upbeat and friendly team, the successful candidate will play a key role in the growth of this expanding local business. The role involves providing excellent customer service. This includes reviewing and advising clients on their insurance needs and identifying cross-selling opportunities.
Key responsibilities include:
Supporting Partners with enquiries, existing policy changes, and renewal reviews
Delivering first-class customer service by understanding individual needs
Handling billing and account-related queries
Introducing financial services to new and existing clients
Assisting with general office administration tasks
About You
The ideal candidate will bring a "can-do" attitude and positive energy to the team. They should:
Demonstrate the drive and enthusiasm to deliver excellent customer experiences
Be confident using IT systems and have strong interpersonal, verbal, and written communication skills
Be a proactive problem-solver who enjoys working as part of a supportive team
Possess good organisational skills and the ability to manage and prioritise a busy workload
Hold a minimum of Grade C (or equivalent) in GCSE Maths and English
Be eager to learn new systems, products, and processes
While previous experience in insurance or financial services would be an advantage, it is not essential.
What's on Offer
To help every team member perform at their best, our client invests in personal development and offers a comprehensive training plan, alongside opportunities for progression within the business. The team operates in a professional, supportive, and friendly environment, underpinned by strong ethical practices and a team-first culture.
Benefits include:
Support with CII qualifications
Pension contributions
Medical cashback plan
Paid volunteering day annually
£500 Refer a Friend bonus scheme (unlimited)
A beautiful countryside office location with access to open spaces
Onsite shower facilities and free parking
Family-friendly policies to support work-life balance
25 days annual leave + bank holidays, with a holiday trading scheme
Salary up to £28,000, depending on experience