Job Description
Personal Assistant
Are you ready to kick start your career in travel assistance?
At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.
Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organisations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.
WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.
So, what’s our mission?
Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.
So, what’s the job?
1. You’ll manage the day to administration tasks and responsibilities of the COO & other managers, allowing them to focus on their core duties and strategic priorities
2. You’ll carry out calendar Management
3. You’ll manage and prioritise emails, phone calls, and other forms of communication on behalf of the executive as requested
4. You’ll coordinate and arrange travel plans, accommodations, and itineraries for business trips, conferences, or meetings
5. You’ll maintain accurate and organised records of all travel-related information, including itineraries, approvals, expenses, and contact details for relevant stakeholders
6. You’ll provide administrative support when needed
7. You’ll act as a gatekeeper by screening and managing access to executives
8. You’ll address and resolve issues or challenges that may arise in the course of daily operations whilst maintaining confidentiality
And what are we looking for?
9. You’ll have previous experience in a similar role working at a PA level
10. You’ll have experience working across multiple time-zones to co-ordinate a number of key stakeholders and activities
11. You’ll have a high level of accuracy and attention to detail
12. You’ll possess strong organisational skills, excellent communication skills, flexibility, & be a team collaborator
13. You’ll have minute taking experience
14. You’ll be proficient in MS Office applications (including PowerPoint and Excel)
15. You’ll have the ability to travel (ad hoc as required)
16. You'll commit to attending the office in Uxbridge 5 days a week
So, why choose us?
We value optimism, caring, togetherness, reliability, and determination.
We have more than 1500 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Career growth.
This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community.
We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion.
We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
We also offer some fantastic benefits including:
• Travel insurance
• Health insurance
• Life insurance
17. Income protection
• Company subsidised pension
• 25 days annual leave
• Short term incentive plan
• Employee reward and recognition scheme
• Flexible working opportunities
• Competitive family and parental leave programme
• Employee assistance program
• Fitness reimbursement scheme
• Volunteering leave
• Online learning and training opportunities
• Professional membership
• Work anniversary leave