Customer Service Advisor
Location: Hinckley, Leicestershire
Salary: up to £24,000
Hours: Full Time, office based
Our client is seeking a Customer Service Advisor to join their growing team. This is an entry-level opportunity for someone with great customer service and people skills. The successful candidate will be the first point of contact for any issues or concerns raised, providing fast, client-focused solutions.
The Role:
* Contact existing clients to book their Anniversary appointments with consultants
* Deliver administrative duties for the department including rescheduling appointments
* Acknowledge all client service issues in line with the complaints procedure
* Obtain a prompt response to client queries, service issues, and requests to cancel
* Resolve all client service issues in a timely manner focused on client resolution and retention
* Understand all client databases and systems to adequately investigate and respond to the client
The Right Candidate:
* Strong team player
* Ability to work in a fast-paced environment
* Dynamic and flexible approach
* Ability to work under pressure
What's next:
If you're ready to leap forward in your career, apply today!
Email your CV to connor.morris@robertwalters.com
About the job
Contract Type: FULL_TIME
Specialism: Business Support
Focus: Customer Service
Industry: Call Centre and Customer Service
Workplace Type: On-site
Experience Level: Entry Level
Job Reference: AM9R4G-DCFE8EB2
Date posted: 12 February 2025
Consultant: Connor Morris
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