Parts Sales Executive–London East
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Company Overview
TPS provides independent garages and body shops with high‑quality genuine parts and products needed to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group and operates a national network of 1,500+ centres.
About the Role
As a Parts Sales Executive you will work with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the centre.
* Achieve personal KPIs and revenue objectives with target customers
* Accurately identify parts to meet customer sales requirements
* Utilise product promotions effectively to achieve specific targets set
* Identify and leverage potential sales opportunities within the customer base
* Maintain product knowledge and awareness of competitor activity
* Build strong working relationships with customers through regular contact, phone and face‑to‑face visits
* Provide high‑level service to customers by understanding requirements, responding to requests, progressing orders, and providing expert advice
* Provide timely communication to customer on credit status
* Support the centre team to ensure excellent customer service
* Collaborate with the Sales Manager and others to achieve sales targets and provide a joined‑up approach to sales
* Handle incoming calls and customer enquiries within KPIs, using the approved greeting
* Ensure the proper use of all systems to search and order parts
* Complete all required documentation accurately and promptly
* Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual
Requirements
* Self‑starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
* Confident and capable communicator with experience selling in a fast‑paced and/or telesales environment
* Passion for providing a great customer service experience
* Excellent communication skills, both verbal and written, with ability to build relationships with all key stakeholders
* Team player with drive and determination to achieve individual and sales targets on a weekly & monthly basis
* Excellent attention to detail and accurate record‑keeping
* IT literate, preferably with good working knowledge of MS Excel
* Passion for the automotive industry
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