Role: Business Intelligence Analyst Salary: £48,000 - £52,000 Location: Gillingham Hours: Monday-Friday, 08:30-17:00 (40 hours per week) Holiday: 25 days annual leave plus Bank Holidays The Role We are seeking an experienced Business Intelligence Analyst to play a key role in shaping how data is used to drive performance across a multi-site, multi-business organisation. This role focuses on designing, developing, and optimising business intelligence solutions-particularly around a SimPro CRM environment-to deliver actionable insights, streamline processes, and improve decision-making. You will work closely with stakeholders across the business, translating requirements into effective reporting, dashboards, and system improvements, while also supporting users through training and guidance. Key Responsibilities * Gather and define reporting and analysis requirements with stakeholders * Design, develop, and optimise Power BI dashboards, datasets, and reports * Map, analyse, and document business processes and workflows * Validate data accuracy and consistency across multiple data sources * Analyse datasets to identify trends, patterns, and anomalies * Work with sales, customer service, projects, and engineering teams to ensure systems support operational needs * Translate business requirements into functional CRM processes, liaising with vendors where required * Identify and implement opportunities for automation and process improvement * Provide training and ongoing support to system users * Maintain documentation including process maps, user stories, specifications, and guides * Support day-to-day CRM system operations as needed About You * Strong analytical and problem-solving skills with proven process-mapping experience * High attention to detail and data accuracy * Confident communicator with strong stakeholder management skills * Commercially minded, with the ability to translate business needs into technical solutions * Advanced SQL skills for querying and analysis * Strong Power BI experience, including data modelling, DAX, Power Query, and governance * 5 years' experience in BI, business analysis, or a similar technical role * CRM experience (SimPro highly desirable) and experience delivering user training * Knowledge of data governance, security, and continuous improvement practices * Relevant certifications (e.g. Microsoft PL-300) desirable but not essential * Willingness to travel between sites, including occasional overnight stays What's On Offer * Competitive salary * Generous annual leave allowance * Company pension scheme * Health and wellbeing support programme * raining, development, and support for professional qualifications * Inclusive, collaborative working environment * Employee benefits and discount schemes * On-site parking