Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013. We're looking for passionate and self-driven people to join us as Policy Expert – curious minds who want to help customers and build something bigger for themselves. Whether you're fresh into the working world or looking to pivot into a new path, we'll meet you where you are. The Role You'll be a key player in helping our existing customers renew their insurance policies – delivering excellent service, understanding their needs, and assisting with providing the right cover for our customers. You'll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine. What You'll Be Doing: Customer Renewals Engage with existing customers via inbound and outbound calls to enhance satisfaction and positive outcomes Use a consultative approach to renew policies and retain business Sales & Performance Achieve performance targets through confident, customer-first conversations Bring confidence and resilience to every call Follow-Up & Communication Manage your own diary efficiently Follow up with customers using the most effective communication channels Compliance & Accuracy Ensure all actions meet FCA regulations and internal standards Keep customer records precise and up to date Continuous Learning Stay on top of product and industry updates Share ideas, knowledge, and feedback to help the team thrive Team Support Support with ad hoc tasks and contribute to a positive, collaborative culture Key Attributes for Success : A great communicator with empathy and enthusiasm Experience in customer service, sales, or account management Strong objection-handling and problem-solving skills Driven by results and personal growth A positive team player who brings others along on the journey Ensuring accuracy and attention to detail Consistently meet and exceed productivity and performance targets. What's In It for You? Based in our Motherwell office Supportive team culture Career development & professional qualifications Enhanced holiday, maternity & paternity packages Social events & a vibrant workplace atmosphere Wellbeing programme to support your personal and professional life Buy and Sell Holiday Scheme Life Assurance x 4 times your salary Prayer room in office Financial Wellbeing Support through Bippit Our application process consists of: An Online Skills Assessment A telephone-based Interview with a member of our Talent Acquisition Team Final face-to-face interview with the Departmental Manager If you're ready to take ownership of your career, grow your skills, and be part of something exciting, this could be the perfect next move for you. We're proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know. We aim to be in touch within 7 working days – whether successful or not. And remember: if you're eager to grow and passionate about what we do, don't hesitate to apply – even if you don't tick every box.