Customer Service Team Manager Altrincham | £40,000 - £43,000 DOE | Mon–Fri, 9am - 6pm We’re growing our phone-based customer service team in Altrincham and need a hands-on people leader who loves coaching, solving problems, and making customers feel looked after. If you’re the type who thrives on delivering exceptional customer service, runs a cracking huddle, and leaves people better than you found them - read on! Why you’ll love the role of Customer Service Team Manager: * Salary: £40,000–£43,000 DOE (with an annual salary review) * Hours: Monday to Friday, 9am - 6pm (no evenings or weekends) * Location: Altrincham - free onsite parking! * Perks: 23 days’ holiday plus bank hols and your birthday off, enhanced maternity/paternity, pension, regular all-expenses-paid socials, discounted gym membership, wellbeing platform access, paid study leave, and more! What you’ll be doing as Customer Service Team Manager: * Lead, coach and grow a team of phone-based Customer Service Advisors * Run daily huddles, 1:1s, call listening and feedback; build skills and confidence * Keep the wheels turning: rotas, real-time workflow, queue management, escalations * Own the numbers: SLAs, QA scores, CSAT/NPS, AHT, first-contact resolution * Spot and fix pain points - tighten pro...