As a Rockwater Assistant Bar Manager, you’ll support the Bar Manager in guiding and inspiring a dynamic bar team to ensure seamless operations, efficient labour, high hygiene and safety standards, tight stock management and cost control. Your leadership contributes to the enhancement of the overall guest experience by ensuring our extensive range of beverages are all meticulously created to meet Rockwater’s brand standards in a prompt and timely manner.
Responsibilities
* Achieve company objectives in sales, service, quality, appearance and cleanliness of Rockwater through training of employees whilst maintaining a positive and productive working environment.
* A detailed understanding of the wine, cocktails and spirits at Rockwater.
* Take an active approach towards menu development and always look for new ideas and ways to improve our offering.
* Develop and maintain relationships with reps and suppliers.
* Maintain a complete understanding of all policies, procedures and standards.
* Ensure that all bar/coffee equipment is kept clean and in excellent working condition through personal inspection and regular maintenance, including line cleans, and reporting any issues.
* Effectively manage guest complaints and solve in a way that makes the guest leave happy and not feel the need to escalate. Report any issues to Senior Management.
* Responsible for all areas of beverage stock management including ordering, deliveries, stock counts and wastage, and ensure stock control is managed by delegating appropriately and following up accordingly.
* Have an extensive understanding of Rockwater and the various experiences we offer our guests, including our Openwater subscription.
* Ensure new starters are fully trained and integrated into the Rockwater team.
* Lead by example and motivate your team to deliver the best service through feedback and incentives.
* Work closely with Senior Management to help achieve monthly revenue and profit targets.
* Oversee and ensure that regular employee performance reviews are completed.
* Ensure that all bar staff are delivering the “Rockwater Experience” at all times to all guests by following the Waves of Service standards from the welcome to the farewell.
* Build relationships with members and strive to build loyalty with members/regulars/VIPs and provide individual, engaging service at all times.
* Possess astute financial awareness and ensure effective payroll management, taking into account weekly forecasts and budgets.
* Ensure compliance with all company policies and procedures throughout Rockwater including health and safety and food safety procedures.
* Maintain responsibility for leading, inspiring and motivating the team to achieve stability, increased productivity and employee loyalty.
* Work closely with the events team and assist with the organisation, management and delivery of events.
Ideal Candidate
* At least 1 year experience as a Bar Manager or supervisor in a high volume venue.
* Experienced in managing large teams.
Benefits and Rewards
* Competitive salary package and tronc.
* Incredible tips – approximately £3‑£4 per hour on top of your basic pay (Based on last 3 months).
* Wagestream – access your pay early.
* Employee referral scheme.
* Health assured – employee assistance programme.
* 25% off your food bill up to 4 people.
* Free staff food on shift.
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