Cardiff - Hybrid Salary: From £24,500 (depending on experience) We're looking for a detail-oriented and customer-focused Travel Claims Handler to join one of our clients' growing insurance teams. In this role, you'll take ownership of travel insurance claims from start to finish, ensuring customers receive a fair, timely, and supportive experience. This is an excellent opportunity to work as part of a collaborative, forward-thinking organisation that values fresh ideas, continuous improvement, and delivering exceptional service to customers across the globe. If you have experience in travel claims and are looking for a role where you can truly make an impact, this could be your next move. What You'll Do Managing Claims Caseload Proactively handle an allocation of travel insurance claims from notification through to closure. Assess indemnity, liability, and settlement in line with policy terms. Negotiate fair outcomes while maintaining excellent service standards. Fraud & Risk Awareness Identify potential fraud indicators and refer as appropriate. Spot recovery opportunities to support business efficiency. Supporting Operational Excellence Work closely with the Claims Team Leader to support day-to-day operations. Ensure service levels, compliance requirements, and quality standards are consistently achieved. Contribute ideas to enhance processes and improve customer experience. Custo...