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Senior customer service advisor

Lichfield
Palletways Fulfilment
Customer service advisor
£26,416 a year
Posted: 21 September
Offer description

Job description

An exciting opportunity has arisen for a Senior warehouse Administrator to join our team at Our Fulfilment branch based at Fradley. As this key role involves liaising closely with Colleagues, Customers, External depots and suppliers, FLT Drivers, HGV drivers and internal staff, excellent communication skills are essential.

IT competency in Excel and Word are a pre-requisite, along with a good telephone manner, strong organisational skills and a calm and professional approach.

The successful candidate must have a keen attention to detail with an ability to identify discrepancies that could become problematic.

Previously warehouse administration experience preferred however Internal warehouse system is used and training will be given.

The ideal candidate would have the ability to work under pressure, and to manageable timescales and deadlines. To work within, and in support of, the business goals and cultural values of the company. They will be expected to support all teams, departments and colleagues.

The successful candidate must have a friendly/outgoing personality, be a problem solver who thinks 'outside the box' and have a proactive accountable approach to their role.

Hours of work are on a weekly rotational shift pattern Monday to Friday

Shift cover may be required during peak times and staff holidays, so flexibility is required.

shift allowance of £6 per shift when covering the later shift of

Job Types: Full-time, Permanent

Salary: £26,416 per year

Benefits:

* Bike to work scheme
* Company pension
* On-site parking
* Wellness program
* Access to staff discount codes and loyalty rewards for 100s of retail outlets on completion of successful probation period

Schedule:

* 8 hour shift
* Monday to Friday
* 25 days holiday per annum plus bank holidays

Experience:

* warehouse: 1 year (preferred)

Work remotely:

* No

COVID-19 precaution(s):

* Plastic shield at workstations
* Social distancing guidelines in place
* Sanitisation, disinfection, or cleaning procedures in place

Job Type: Full-time

Pay: £26,416.00 per year

Benefits:

* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* On-site parking

Experience:

* Customer service: 1 year (preferred)
* Warehouse management system: 1 year (preferred)

Work Location: In person

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