Do you excel at customer service?
If so, you could be just who White Dove Motor Group are looking for
We're currently looking for a EXPERIANCED Service Advisor for our multi-franchise site in Cardiff with an excellent customer base.
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections. Our Service Advisors work with customers to understand their vehicle issues and problems, determining the repair timeline, and liaise with our technicians to convey the customers' concerns with accurate repair descriptions.
Objectives:
· Maximise service profitability using professional sales techniques;
· Maximise customers awareness of all available retailer services;
· Ensure highest level of customer care and satisfaction at all times;
· Maintain excellent standards of departmental administration;
· Help retailer to achieve industry-leading standards of process efficiency;
· To support the service desk by dealing directly with incoming phone enquiries,
· Concise explanation of costs to customers;
· Agreeing time(s) of arrival and collection;
· Assisting the service manager with daily standard operations;
· Retention of customers.
Hours of work
* Basic hours of work will be 8.00am to 17.30pm Monday to Friday, and 8.30am to 13.00pm every third Saturday in rotation.
* 60 minute lunchbreak per day
Benefits
* Discount servicing available
* Company Pension scheme
* Manufacturer training provided
* Preferential rates on vehicle purchases
* Loyalty holiday bonus scheme
Key Requirements
* Full Driving License
Job Type: Full-time
Salary: £28, £30,000.00 per year Plus up to £5,000 additional OTE
Ability to commute/relocate:
* Cardiff, CF11 8WD: reliably commute or plan to relocate before starting work (required)
Experience:
* Service advisor: Minimum 2 year franchise service advisor experience
* VAG experience is a plus but not necessary, VAG Accreditation will be looked upon favourably
* Kerridge/ADP/Keyloop experience is a plus but not necessary
Job Type: Full-time
Pay: £28,500.00-£35,000.00 per year
Experience:
* Main dealer: 2 years (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person