Join our dynamic team at Firmdale Hotels'
prestigious Knightsbridge location! We are currently seeking a vibrant and
dedicated Reservations Agent to enrich our guests' experiences with
unparalleled service and warmth.
At Firmdale Hotels, we pride
ourselves on delivering exceptional hospitality experiences in unique and
luxurious settings. With a commitment to excellence, we strive to create
memorable moments for our guests, ensuring they feel welcomed, valued, and
inspired throughout their stay.
Responsibilities:
* Engage with guests and external agents in a
confident and personable manner, embodying our commitment to exceptional
service.
* Utilise your in-depth knowledge of our hotel
rooms and facilities to recommend rates and packages tailored to guests'
preferences and needs.
* Work collaboratively with our front office
team to maintain seamless operations and uphold our high standards of
service.
* Demonstrate outstanding attention to detail in
managing reservations and ensuring accuracy in guest information.
* Thrive in a fast-paced environment,
effectively managing multiple tasks and maintaining composure under
pressure.
* Uphold Firmdale Hotels' reputation for excellence
by consistently exceeding guest expectations and fostering positive
relationships.
What you Need:
* Customer-focused mind-set with a passion for
delivering exceptional service.
* Strong organisational and communication
skills, essential for effectively liaising with guests and colleagues.
* Ability to work collaboratively within a team,
contributing to a supportive and positive work environment.
* Enthusiasm for hospitality and a commitment to
upholding Firmdale Hotels' standards of excellence.
What
We Offer:
* Competitive hourly rate of £13.64 per hour
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Generous 30% discount off
food and drinks at our restaurants and bars
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international award winning group comprising of 11
high end luxury hotels and 8 bars and restaurants in London and New York.
We are delighted to have been recognised by the hospitality industry for
some of the great work our teams have done. To name a few of our recent awards
and accolades:
* Ham
Yard Restaurant - two prestigious AA rosettes in 2024
* Dorset
Square Hotel - an AA rosette and an AA breakfast award 2024
* Conde
Nast Traveller 2023 Top Hotels in London, The Soho Hotel and Ham Yard
Hotel
* Winner
of the Best Employer Award at The Cateys 2017 & 2020 and Number One in
The Caterer Best Places to Work in Hospitality
* Manager
of the year - Laura Sharpe, Cateys 2018
* Hotel
of the year - Group - Cateys 2018
At Firmdale
Hotels, we take pride in our commitment to excellence and our dedication to
creating unforgettable experiences for our guests. If you are ready to embark
on a rewarding journey with a team that values passion, innovation, and
excellence, we invite you to apply for the role.
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.