The stated salary will be adjusted on a pro‑rata basis for part‑time hours
Location
Nottingham, East Midlands (England), NG2 1AW
Job summary
We’re looking for a proactive and detail‑focused Payroll Services Advisor to help ensure our colleagues are paid accurately and on time. This is an important role where you’ll support the smooth running of our outsourced payroll service, provide guidance to stakeholders, and contribute to improvements that enhance the overall payroll experience across HM Land Registry. If you enjoy building strong working relationships, solving problems, and working collaboratively to improve processes, we’d love to hear from you.
As a Payroll Services Advisor, you’ll work closely with the Payroll Services Manager to support the day‑to‑day management of our third‑party payroll provider. You will take ownership of transactional and administrative payroll tasks, ensuring we meet all statutory, business, and third‑party requirements.
You’ll act as a key escalation point for payroll‑related queries from internal stakeholders, providing clear and timely guidance. You will also collaborate on the implementation of pay revisions, pension interface processes, and payroll‑related systems projects, helping us drive efficiency and improve the effectiveness of our payroll service.
Main Duties
* Monitor and maintain strong controls over the quality of the outsourced payroll service, ensuring HMLR continues to meet its obligations to colleagues, stakeholders, and third parties, and that the supplier meets or exceeds service levels.
* Ensure value for money from the managed service and identify opportunities for continuous improvement within pay‑related processes across HR and the supplier.
* Support the completion of monthly pay overs to HMRC, Civil Service Pensions, and third‑party providers, including reconciliation and record keeping. Work with the outsourced payroll provider to resolve discrepancies promptly.
* Develop a detailed understanding of how the HR Fusion system transfers data into the payroll process.
* Carry out monthly checks on the HMRC online account to verify the accuracy of payroll submissions and resolve discrepancies within each pay cycle.
* Undertake payroll reconciliation activities relating to third‑party pay overs, statutory orders, and staff benefits.
* Create and maintain clear payroll documentation, guidance materials, and training content.
Additional Requirements
* Occasional travel may be required to supplier sites, other government departments, or HM Land Registry offices.
* The role may occasionally involve working evenings or weekends to maintain service levels during system upgrades or emergency repairs.
* You will lead by example within a hybrid working environment.
* The post holder will be required to spend 60% of their time in the Nottingham office.
* The post holder will be required to work 22.5 hours per week, Monday to Friday, to ensure consistent support for the payroll process.
Person specification
To be successful in this position you will need to demonstrate the following throughout the recruitment process.
Essential Skills and Qualifications
* Experience of handling payroll within HR environment and/or client facing environment, in a large complex organisation.
Desirable Skills and Qualifications
* Chartered Institute of Payroll Professionals (CIPP) or relevant payroll qualification.
* Knowledge of payroll processes and procedure.
* Ability to understand and be able to describe payroll processes and pay rules in a way a staff and various end‑users would understand.
* Experience of tracking and resolving payroll issues in a methodical/systematic way.
* Competent in analysing information and applying critical thinking to determine suitable solutions.
* Computer skills including basic level Excel.
* Competent experienced user of the range of IT tools relevant to the job such as Microsoft.
* Effective time management skills including the ability to organise and prioritise own workloads.
* Ability to self‑motivate and take responsibility for own development.
* Ability to react positively to changes.
* Knowledge of Fusion Oracle HR and payroll systems.
* Ability to use Excel to at least an Intermediate level and proficiency on other MS Office tools.
* Experience of processing payroll transactions.
* Experience of writing user guides, instructions and documentation.
Behaviours
We'll assess you against these behaviours during the selection process:
* Managing a Quality Service
* Delivering at Pace
* Working Together
* Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
* Experience of handling payroll within HR environment and/or client facing environment, in a large complex organisation.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
You will be required to complete a numeracy test before progressing with your application.
To apply, please attach an anonymised CV into the online application form when prompted and be sure your CV covers the Essential Criteria provided in the person specification and/or job description.
The personal statement section (in no more than 500 words) must be used to provide details of how you meet the Essential Experience criteria listed below:
* Ability to understand and be able to describe payroll processes and pay rules in a way a staff and various end‑users would understand.
* Effective time management skills including the ability to organise and prioritise own workloads.
The technical statement section (in no more than 250 words) must be used to provide details of how you meet the Essential Technical Skills criteria listed below:
* Experience of handling payroll within HR environment and/or client facing environment, in a large complex organisation.
In the event of high application numbers, we will sift against the below Lead Criteria:
* Experience of handling payroll within HR environment and/or client facing environment, in a large complex organisation.
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.
The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview, which we anticipate will be held on week commencing 20 April 2026 in person at our Nottingham office.
The interview will assess the experience and behaviours listed in the attached Job Description.
Candidates may refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
The Civil Service values honesty and integrity and expects all candidates to share these values.
Please ensure all examples provided throughout the recruitment process are representative of your own experience. Any instances of plagiarism or other forms of cheating (including the improper use of artificial intelligence) will be investigated and, if proven, the application will be withdrawn.
Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. does not meet that category, and we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.
HMLR expect everyone to spend at least 60% of their working time in the office.
You can find more information on how we use your personal data on our website
Contact point for applicants
Job contact
* Name :Chris Parker
Recruitment team
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