Brand Specialist (Supervisor) - Beauty Workshop
Job Introduction
As Brand Specialist you will:
* Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints when they arise.
* Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives, and other information to help drive sales.
* Take responsibility for tasks beyond role expectations, spot opportunities to improve business, customer service, and retail standards.
* Follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
* Adapt to challenges that vary from day to day. This flexible role may require you to work across different departments, bringing your service excellence and collaborative spirit with you.
* Build and develop your own client base. Use your exceptional service skills to nurture customer relationships, maintaining them through your unique personal service.
A bit about you
* All over the numbers. You will be set sales, CRM, and NPS targets, so even if you haven't had much first‐hand exposure to this data, you will have the curiosity and appetite to learn more.
* A great communicator. Passionate about our products, this combination will allow you to deliver inspiring brand training to your team.
* Well informed. You will make it your business to know what our competitors are up to.
* Known to be a sales and service expert.
* Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether about successes, challenges, or customer feedback.
* Approachable. You will be a leader in your department and will be invested in your wider team, on hand for requests, be they queries or coaching support.
* A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards, and inspire others to deliver the same.
* An example of our values, a trusted and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time to meet the needs of the business.
Selfridges
#J-18808-Ljbffr