We are seeking an experienced and driven Regional Support Manager to join our Security Division. This is an exciting opportunity for a dynamic professional to play a key role in overseeing operational excellence across our retail security contracts. Working from home with access to our Glasgow and Edinburgh offices, you will take ownership of quality performance, client satisfaction, and team leadership - ensuring that every aspect of our service delivery meets the highest standards.,
* Lead the day-to-day operational management and quality performance of the retail security contract.
* Collaborate closely with colleagues to ensure full compliance with contract specifications and company standards.
* Maintain strong client relationships through regular communication and a proactive approach to service delivery.
* Implement robust quality control measures to drive continuous improvement and operational efficiency.
* Manage budgets effectively, ensuring performance within financial parameters.
* Lead, coach, and support a team of security officers and mobile officers across multiple sites.
* Promote a culture of safety, professionalism, and accountability throughout your team.
* Respond promptly and effectively to client and company requests, maintaining flexibility to meet business needs.
Eligible to work in the UK.
* Valid Security Industry Authority (SIA) licence (essential).
* Full UK driving licence (essential).
* Proven experience in delivering security services across a large and complex client portfolio.
* Strong leadership skills with the ability to inspire, develop, and motivate teams.
* Excellent organisational and time management skills, with the ability to prioritise competing demands.
* Confident communicator with strong interpersonal and relationship-building abilities.
* Demonstrated experience engaging with senior stakeholders and clients.
* Sound operational management experience within a service delivery environment.
* A proactive, solutions-focused mindset with the ability to manage challenges effectively.
* Knowledge of health and safety standards and best practice.
* Professional integrity, discretion, and resilience under pressure.
* Willingness to travel between sites as required.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
* Informal hybrid/flexible working arrangements
* 25 days holiday + bank holidays
* Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
* Wide range of retail discounts
* Regular social and charity events are held in our offices
* Get involved in charity events in the local community
Wellbeing
* Discounted gym membership
* Eye test £25 voucher and up to £100 towards glasses
* Join our Cycle to Work scheme via salary sacrifice
* Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
* Access to internal Mental Health First Aiders
Career development and recognition
* Immediate access to "Opportunity" our internal Learning and Development platform
* Required professional membership fees paid for
* Opportunity to win monthly TRUE Star Awards
* Long service awards