Learning & Development Technical Partner
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: Up to £40,000 per annum
Location: Hybrid New Milton
Training: Onsite for the first 2 weeks
Start date: May/June 2026
Pre‑employment screening includes DBS checks and referencing. Work must be within the UK. Minimum internet speed: 5 Mbps upload and 15 Mbps download.
Role Overview
Own and develop technical capability across the organisation, shaping how people learn, use, and adopt our systems and digital tools.
Responsibilities
* Design and deliver hands‑on technical training across systems and platforms.
* Build role‑based technical upskilling and onboarding pathways.
* Translate technical change into clear, practical learning.
* Partner with IT and business teams to align training with system updates.
* Create concise training guides and digital content.
* Measure learning impact and continuously improve.
Training & Enablement
* Deliver engaging in‑person and virtual training.
* Lead Day 1 system onboarding and ongoing refreshers.
* Adapt content for varying technical levels and learning styles.
Expertise & Leadership
* Act as the technical learning SME.
* Line‑manage and coach L&D trainers.
* Support projects and digital change with strong user adoption.
Qualifications & Experience
Essential
* Hands‑on experience in at least three of the following areas: IP addressing & networking; telecommunications; 4G/5G connectivity; telecare protocols; SIP/VoIP; ITIL processes; ITSM tools (e.g., Freshworks); VPN technologies.
* Ability to create clear, user‑friendly technical guides and materials.
* Experience creating guides for technical knowledge retention.
Desirable
* Relevant technical qualifications (e.g., ITIL, CompTIA Network+, Cisco CCNA).
* Training qualifications (e.g., TAP, Train the Trainer).
* Experience with learning management systems.
* Experience developing digital learning content.
* Experience delivering technical training in a telecare, healthcare, or TEC setting.
Core Skills & Knowledge
* Excellent communication and facilitation skills.
* Analytical mindset and strong problem‑solving ability.
* Customer‑centric approach.
* High levels of organization and accuracy.
* Resilience, adaptability, and calm under pressure.
Bonus Knowledge
* Adult learning principles.
* E‑learning authoring tools (Articulate, Rise, etc.).
* Understanding of telecare systems, assistive tech, and digital platforms.
Personal Attributes
* Clear, concise communicator who can tailor content to different learners.
* Self‑motivated, proactive, and committed to continuous improvement.
* Able to give constructive feedback in a supportive way.
* Resourceful, independent, and able to raise standards when needed.
* Passionate about learning and development.
* Innovative thinker who embraces change with positivity.
* High levels of resilience and adaptability.
Perks
* 175 hours holiday pa plus bank holidays.
* Private Medical Insurance – Personal Cover.
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
* 24/7 employee assistance programme.
* Family and friends’ discounts on our services & products.
* Pension scheme, up to 4% company matched.
* Free on‑site parking.
Equal Opportunity Statement
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
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