JOB TITLE: Senior Product Owner - Colleague Channels Platform
LOCATION(S): Halifax
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above.
About this opportunity
The Colleague Channels Platform (CCP) is responsible for the capabilities specific to Branch, Contact Centres and Operations required to service customer needs.
We also lead the delivery of Programmes across Consumer Relationships & Consumer Lending, which span multiple platform teams. CCP is a key enabler of our overall Consumer Relationships strategy. Our purpose is to enable the business build deeper, more trusted relationships with our customers by transforming our colleague channels.
The purpose of the LBG Physical Presence Product Owner is the overall ownership for a single product backlog which contains 2-3 features, journeys or technology components. They are a Team Leader, reporting into the Lab Product Owner.
This role is responsible to oversee the release of incremental value within an overall product, with the primary aim of delivering value to customers and stakeholders by ensuring the team focuses on the right priorities. It is key that the Product Owner has experience with banking Self Service solutions e.g. experience with products relating to ATM's/IDM's/MFD's
About us
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
Key Accountabilities
* Able to explain the priorities on which the squad are working, both to business partners and other lab leads. Strong coordination with other PO's is required ensuring dependencies are accounted for and appropriately prioritised in their backlogs
* Continually review the required teams and capabilities within the squad to enable realisation of the vision
* Be accountable for delivery against the Objectives and Key Results (OKRs) and / or revision of the OKRs based on new data and findings
* Design the product as a service, ensuring that service offering and it's solution capabilities address customer needs without creating new ones (avoiding failure demand)
* Lead pivotal initiatives, technical releases, LRM commitments, customers, and collaborators with dedication.
* Ensure that the non-functional elements of products are considered (robustness, performance, scalability, usability, extensibility, ease to maintain and configure, ease of integration etc.)
* Encourage team to test and learn by producing easy to use prototypes and MVPs and trialling them in a model office environment
Skills we're looking for
* Working in an Agile delivery environment at scale
* Delivery of technology change across software and infrastructure
* Working with technical and cross-functional teams
* Financial planning and cost control - a track record of delivering within budget and using resources efficiently
* Strong influencing skills
* Strong dependency management and effective resolution of risks and issues
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If all of this resonates, and you want a job with big meaning, then please do get in touch to discuss