Location: Newport, Wales. Flexibility and mobility are required to deliver this role. This role requires British national only and is subject to satisfactory BPSS and SC security clearance, which requires 5 years continuous UK address history at the point of application.
Position
Network Operations Engineer – responsible for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client.
Key Responsibilities
* Plan and execute in-depth technical activity.
* Influence the direction of activities/plans and provide technical insight and guidance to others.
* Investigate and help resolve issues on customers’ network and IT environment using agreed troubleshooting methodologies.
* Manage network support cases to enable fast resolution that exceeds customers’ expectations.
* Ensure accurate recording of all cases using the Company’s ticket management tool and close within agreed timeframes.
* Use the central document repository to ensure knowledge sharing across the team and enable best practice.
* Support and take ownership of ad‑hoc projects to develop the capabilities of the Ideal Service Centre.
* Support wider team with knowledge share via knowledge base communications (emails, how‑to guides, etc.) and contribute at team meetings.
* Participate in the on‑call and shift rota; this is an onsite delivery‑based role.
Skills & Experience
* Experience within information security/technology focused on networking.
* Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
* Cisco certification including Cisco CCNP or multiple CCNA across network technologies/areas.
* Proven experience in incident management, service request management and problem solving.
* Experience of using ticketing systems and monitoring and management tools.
* Ability to communicate effectively and build relationships to understand client requirements.
* Ability to deliver against deadlines and agreed SLA targets.
* Ability to take ownership of an issue or task and see it through to completion.
Set Yourself Apart
* ITIL qualification desirable.
* Full clean driving licence is preferable.
* Palo Alto experience.
* Checkpoint experience.
* Firewall Orchestration.
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