Job Description
This position joins a newly formed e-commerce account team in the EMEA region of our Identification Solutions division of Avery Dennison. As the e-commerce account manager you will be able to work in a fast-paced environment and have excellent time management skills, showcasing attention to detail and the ability to manage multiple priorities. You will be a highly motivated and proactive individual with a solid drive to achieve results and exceed targets.
The position can be based out of our High Wycombe site in the UK, or close to any of our other European office locations.
In this role, you will:
* Develop and nurture relationships with clients, vendors, and internal stakeholders to foster long-term partnerships
* Manage day-to-day operations of the eCommerce business, including order processing and fulfillment
* Troubleshoot and resolve customer service issues in a timely and satisfactory manner
* Develop and implement strategies to increase sales, improve operational efficiency, and enhance customer service
* Analyze data and market trends to identify growth opportunities and develop actionable insights
* Prepare and present reports summarizing data and insights to stakeholders, providing improvement recommendations
* Collaborate with cross-functional teams, such as marketing and operations, to ensure successful project execution
Your impact:
* Increase overall sales
* Improved client’s satisfaction
* Successfully drive client’s engagement and sales
* Improved data accuracy and reporting capabilities
Qualifications
* Fluent in French and English language (additional languages a plus)
* Client-centric approach with customer service experience or in a similar role
* Proficiency in Google Suite and related software applications
* Strong problem-solving, analytical, and communication skills
* Ability to work independently and collaboratively in a fast-paced environment
* Excellent organizational and time management skills, with the ability to multitask and prioritize workload effectively
* Exceptional interpersonal and communication skills, enabling effective collaboration with clients and internal stakeholders
* Result-oriented with a passion for delivering high-quality work and exceeding client’s expectations
Additional Information
AVERY DENNISON IS EVERYWHERE YOU LOOK:
We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:
* Workplace Flexibility,
* Structured learning and development
* Mentoring program
* Competitive total rewards
* Commitment to Sustainability
At Avery Dennison we do what we love and we love what we do.
We look forward to receiving your application.