Position - Technical Writer
Location - Remote / London / Vilnius
Salary - up to £50,
We're looking for a system-minded Technical Writer to join a modular banking platform used by FinTech teams to take ownership of their product documentation and turn it into a clear, reliable source of truth. Your mission is to make sure that every part of the platform is understandable to those who use it by transforming scomples materials into a well-structured, cohesive documentation experience.
Key Responsibilities
1. Audit all existing documentation including the Knowledge Base, API references, onboarding flows, and training materials
2. Identify the purpose of each piece of content and map it to a clear, intuitive documentation structure
3. Rebuild the information architecture so users can easily navigate concepts, processes, and tasks
4. Refresh unclear or outdated articles and create new content where information is missing
5. Write clear explanations of product components, concepts, configurations, and user journeys
6. Break down multi-step processes into accurate, practical workflows that match real user behaviour
7. Establish and maintain consistent terminology for core concepts (e.g., wallets, roles, cash desks)
8. Collaborate closely with engineering, product, and customer-facing teams to understand product logic
9. Challenge unclear or ambiguous ideas, ask necessary questions, and refine content until it makes sense
10. Take long-term ownership of documentation standards and ensure ongoing accuracy as the platform evolves
Qualifications and Experience
11. Strong analytical writing skills and the ability to clarify complex technical ideas
12. Curiosity about how systems work and the confidence to explore API docs, UI flows, and business logic
13. Ability to simplify multi-layered workflows without losing essential detail
14. Experience structuring content at multiple levels - from conceptual overviews to step-by-step guides
15. Familiarity with Markdown, Notion, Git, Swagger, or basic video scripting is beneficial
16. Naturally inquisitive, detail-driven, and comfortable collaborating across technical and product teams
Benefits
17. Opportunity to shape the entire documentation ecosystem of a complex FinTech product
18. Work closely with product leaders, founders, engineers, and designers
19. High autonomy to define processes, standards, and long-term documentation strategy
20. Direct impact on customer onboarding, understanding, and overall product clarity
Job Type: Full-time, Permanent
Work Location: Remote with options in London or Vilnius
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