Graduate Account Manager within a Translations Company Salary: £23,800 Bonus (typically circa £3,000) Medical Pension Location: Central London Job Purpose To work within the Operations team with responsibility for sales operations support. Job Responsibilities Sales * Capture client telephone orders. * Based on the client’s requirements cost incoming orders and issue quotations as required. * Analyse documentation, identifying language combinations, identify specialism requirements and obtaining accurate word counts. * Based on the client’s requirements and the job’s characteristics, calculate the time required to complete the work and confirm delivery dates as required. * Consider appropriate discounts and obtain authorisation in accordance with Company procedures. * Obtain from the client a purchase order or instructions to act. * Activate the job and liaise with the Production Team to confirm the job to the client. Job management * Enter job details into the job database, maintaining up to date information as the quote/estimate progresses. * Liaise with the Production team to ensure resources are available to satisfy client delivery requirements. * Maintain the active quotes report, keeping in contact with clients through follow up phone calls and e-mails. * Credit Control * Contact clients to determine any reasons for non-payment and agree payment dates. * Issue copy invoices as required. Deal with client invoicing queries. * Follow Company debt collection procedures. Job requirements Academic Qualifications * GCSEs or the equivalent in English and Mathematics. * A University degree at or above a 2:1 in a liberal arts or Humanities subject or modern languages. Relevant Work Experience * General office skills. * Competence in the Windows operating environment, MS Word and MS Excel, and E-mail. General * Good communication skills and a competent telephone manner. * A team player able to multi-task under tight deadline conditions. * Energetic. * A willingness to learn and grow