Scheme Manager (Independent Living Scheme Manager) – bpha
Join to apply for the Scheme Manager role at bpha. Salary £33,000 per annum. Location Cambridge. This is a Permanent, Full Time vacancy that will close in 20 days at 23:59 GMT. Full time (37 hours per week). A full driving licence is preferred but not essential.
About the Role
At bpha we are seeking a dedicated and proactive Independent Living Scheme Manager, who is self‑motivated to oversee and manage one of our Independent Living Schemes in Cambridge. This site‑based role is pivotal in creating a welcoming and inclusive environment for our customers.
Key Responsibilities
* Lead the effective housing management of an Independent Living Scheme, ensuring a high standard of service delivery.
* Conduct assessments to understand the housing and support needs of prospective and current customers, enabling successful tenancy sustainment.
* Manage scheme budgets and develop actionable plans to meet service objectives.
* Collaborate with external agencies to enhance the support provided to our customers.
* Address housing‑related issues including rent arrears, antisocial behaviour, safeguarding, and maintenance working with social rented and shared ownership customers.
* Ensure compliance with health and safety regulations and oversee facility maintenance.
What We’re Looking For
* A genuine passion for supporting others, demonstrating empathy and compassion.
* Knowledge, experience, and understanding of intensive housing management, social rent, leaseholds, and tenancy management issues.
* Knowledge of professional boundaries, safeguarding principles, and managing antisocial behaviour case work.
* Strong experience in providing person‑centred support, particularly for individuals with complex needs.
* Excellent communication skills, both verbal and written, along with strong IT literacy.
* Confidence to work independently, with effective risk assessment and support planning capabilities.
* Exceptional organisational skills, with the ability to manage a busy and diverse workload.
Desirable
* Experience in housing management or a related field.
* Knowledge of health and safety in housing environments.
* Housing qualification (or equivalent experience).
Special Requirements
* This role requires an Enhanced DBS check.
Our Values
* We take responsibility: We do what we say and are accountable for our actions.
* We show empathy: We respect and listen to every colleague and customer.
* We are better together: We value diversity and achieve more as one team.
* We are ambitious: We strive for excellence and make a positive difference.
What We Offer You
* A competitive salary from £33,000.
* Cycle to Work Scheme.
* Retail Discounts.
* 28 Days Annual Leave + Bank Holidays.
* Professional Development Opportunities.
* Private Health Care.
* Employee Assistance Programme.
* Generous Pension Scheme.
Benefits
* Holiday entitlement of 28‑33 days a year, plus public holidays.
* Contributory pension scheme.
* Competitive pay.
* Life assurance cover.
* Private healthcare.
* Mental Health First Aid.
* Counselling service.
* Eye tests.
* Discounted gym membership.
* Cycle to Work scheme.
* Free annual flu jabs.
* Wellbeing activities and events.
* Free fruit and refreshments.
* Long service award.
* Annual staff recognition awards.
* Discretionary reward scheme.
* Annual volunteering day.
* Social events, clubs and activities.
* Breakout areas.
* Onsite cafe/restaurant at headquarters.
* Opportunities for professional training and qualifications.
* Workshops and training sessions for new skills.
* A fresh and modern eLearning platform.
Documents
Scheme Manager Role Profile - Download
About Us
bpha is a Housing Association located in the Oxford to Cambridge arc, committed to providing its customers with high quality, value for money services while continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership – and we work together with communities to improve opportunities, independence and quality of life for our residents.
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre‑employment screening, including DBS check and references.
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