It service desk team leader

IT Service Desk Team Leader
* Ideal opportunity for an experienced IT support professional with proven leadership experience to step into a hands-on management role.
* Full-time, permanent position based in Kent (hybrid - 3 days onsite), offering a competitive salary dependent on experience.
* Immediate start available - candidates on short notice or available now are highly encouraged to apply.
* To apply, please email

Who is the client?
Our client is a fast-growing UK organisation undergoing a major period of transformation and investment in technology. They are known for their inclusive culture, commitment to innovation, and dedication to providing a high-quality digital experience for their teams and customers. This is a fantastic opportunity to join a forward-thinking business at a pivotal stage of its growth.

What will you be doing?
As an IT Service Desk Team Leader, you'll lead a small team delivering first-line and second-line IT support across the organisation. You'll act as both a team leader and a hands-on technical specialist - managing workloads, driving SLA performance, and ensuring excellent customer service.
You'll take ownership of the IT support rota, handle escalations, mentor junior team members, and support the delivery of infrastructure initiatives across the business.

What will you need?