Clinical Healthcare Support Worker, Band 3 Emergency
Closing date: 09 April 2026
The Emergency Department Healthcare Support Worker (HCSW) plays a vital role in delivering safe, compassionate, and high-quality care to patients presenting with a wide range of urgent and emergency conditions.
Working as part of a multidisciplinary team, the HCSW supports Registered Nurses, Doctors, and Allied Health Professionals in the assessment, monitoring, and care of patients across all areas of the Emergency Department, including majors, minors, resuscitation, and triage.
The role requires the ability to work in a fast-paced, high-pressure environment, maintaining professionalism, empathy, and efficiency while ensuring patient dignity, comfort, and safety at all times.
Additional working pattern details: Expected to work both days and nights.
Main duties of the job
Clinical Support
* Assist with patient care under the supervision of registered staff
* Perform basic observations (e.g. temperature, pulse, respirations, blood pressure, oxygen saturations)
* Support with ECGs, blood sampling (where trained), and point‑of‑care testing
* Support infection prevention and control practices
Patient Care & Experience
* Provide personal care, ensuring dignity and respect
* Offer reassurance and emotional support to patients and relatives
* Assist with patient flow, including transfers and discharges
* Ensure patients are comfortable
Operational Support
* Maintain a clean, safe, and well‑stocked clinical environment
* Assist in managing corridor care safely when required
Communication and Team Working
* Escalate concerns promptly
* Communicate effectively with patients, families, and colleagues
* Contribute to a positive team culture and supportive environment
Safety and Governance
* Adhere to Trust policies, procedures, and professional standards
* Support accurate documentation and record keeping
* Recognise and escape safeguarding concerns
Skills and Attributes
* Compassionate, caring, and patient-focused
* Able to work under pressure in a busy ED environment
* Good communication and interpersonal skills
* Observant and proactive in recognising patient needs
* Flexible and adaptable across different ED areas
* Team player with a positive attitude
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on‑site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job responsibilities
Please see the attached personal specification and job description for more information about the job posted.
Person Specification
Qualifications
* Educated to GCSE grade C or equivalent in key skills level 2 or functional skills level 2 numeracy and literacy
* NVQ/QCF in Health or Health and Social Care Level 2 [or equivalent] Care Certificate
Experience
* Experience (through placement or employment) of working in an acute clinical environment
Knowledge/Skills
* Good communication skills, able to communicate respectfully verbally and in writing.
* Ability to work well as a member of the department
* Ability to follow instructions and organise your work.
* Caring and compassionate nature. Knowledge of how to respect individuality and diversity of patients, their carers and your colleagues.
* Ability to learn new skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Hospitals NHS Foundation Trust
Address
£24,937 to £26,598 a year(pa, pro rata if part-time)
Contract
Permanent
Working pattern
Full‑time, Part‑time
Reference number
318‑26‑T0193
Job locations
#J-18808-Ljbffr