At IDAS (Independent Domestic Abuse Services), we are committed to supporting individuals and families impacted by domestic abuse and sexual violence. As the leading specialist charity in Yorkshire, we are looking for dedicated, compassionate, and courageous individuals to join our inclusive and inspiring team. Whether you're seeking a meaningful career or a new challenge, this is your opportunity to contribute to life-changing work in a supportive and flexible environment.
We are proud to be an equal opportunities employer and are committed to fostering a diverse, inclusive, and respectful workplace. We value the unique perspectives and experiences that individuals from all backgrounds bring, and we actively encourage applications from underrepresented groups.
About the Role
In this role, you will:
Manage IDAS’s referral and assessment hub ensuring that the needs of survivors and victims of domestic abuse and / or sexual violence are fully met in a trauma-informed and compassionate way.
Manage the delivery of helpline, Live Chat and info@ services.
Ensure that KPIs are met and the quality of the service delivered remains high.
Ensure that the service delivered across all regions is consistent through close working with colleagues in other regions to understand challenges and collectively find solutions to these.
Provide accurate and timely information on referrals, challenges and slippages as required by commissioners, SMT and the Board.
Manage, support and motivate a team of paid staff, students and volunteers and ensure that services are provided in accordance with the policies and procedures of IDAS.
Monitor referrals, engagement and analyse data to update actions on local business and Equality, Diversity & Inclusion plans.
In return, we offer:
Comprehensive training and development opportunities
Competitive salary: £38,220.00 FTE or £30,989.19 Pro-rata for 30 hours per week
26 days annual leave plus statutory bank holidays (pro-rata for part-time)
Contributory pension scheme
Employer-paid health cash plan
Access to national discount schemes
Contract: Permanent
Location: Barnsley and Sheffield
Hours: Part-time
Please refer to our website for the full job description and to apply.
Closing date: 09:00 AM on 01/09/2025
Interview date: TBC
We look forward to receiving your completed application.
If you have any queries regarding your application, please email: hrandpayroll@idas.org.uk
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