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About The Role
As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else. You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Key Responsibilities
* Conduct engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
* Provide Partners with constructive feedback to help their personal development.
* Be creative in delivering training to cater for different learning styles.
* Plan and deliver inductions for new Partners.
* Support technical training needed on the shopfloor (e.g., headsets, devices, apps, learning platforms).
* Stay updated with your own learning to champion the best service associated with the John Lewis brand.
Essential Skills/Experience
* Confident in delivering coaching and training in various styles, including group and individual settings, with peer-to-peer feedback.
* Good computer skills to facilitate and produce training on different systems.
* Great customer service skills.
* Experience in a customer-facing retail environment.
* Ability to plan and prioritize your own time and workload.
Desirable Skills/Experience
* Previous team experience.
* Knowledge of learning platforms such as Workday, One Place Learning, and PDW.
* Stakeholder management skills to build relationships with colleagues and subject matter experts.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world, focusing on retail excellence, innovation, and diversification. As Partners, we share ownership and responsibility, working together with kindness, respect, and embracing diversity to create a place where everyone can thrive.
Note: Some roles may require pre-employment vetting, including DBS checks and financial probity checks. We encourage prompt application as vacancies may close early. We support flexible working arrangements; please discuss this during your interview.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Retail
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