Restaurant Shift / Floor Manager
Location: WA5 7YA
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of new locations over the next 10 years.
We prioritize customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To be successful in this role, you should be a strong leader and a positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various shifts (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
* Customer Service: Lead by example, prioritize customer needs, manage staff scheduling, conduct store walks to ensure quality customer experience.
* People: Encourage staff suggestions, provide performance feedback, set goals, promote a positive, respectful team environment, and manage performance issues in collaboration with HR.
* Driving Sales: Understand sales patterns, ensure proper product merchandising, coach staff on upselling, and identify areas for improvement based on employee incentives.
* Operations: Monitor KPIs such as sales and safety standards, lead by example under pressure, manage stock and equipment maintenance, oversee opening and closing procedures, and ensure cleanliness and safety standards are maintained.
Key Requisites
* Previous experience managing restaurants
* Flexible and disciplined work approach
* Experience in food environments is advantageous but not essential
* Ability to work independently and as part of a team
* Good numeracy and literacy skills
* High standards of food hygiene and safety
* Experience handling customer complaints
* Adherence to health and safety procedures
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