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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions within the store
* Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
* Assisting with customer queries using strong product knowledge, including allergies and dietary requirements
* Collaborating with your team to maintain store cleanliness and presentation
* Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to develop new skills and gain experience
Who we are looking for
* A passion for delivering outstanding customer experiences with a friendly attitude
* Experience in a customer-facing role and an interest in hospitality
* Ability to work well within a team, build relationships, and enjoy celebrating success
* Punctual, well-presented, and proactive with a can-do attitude
* Eager to learn new skills and gain new experiences
* Thrives in a busy, fast-paced environment
* Demonstrates our values — being one team, continuous improvement, positivity, passion for gardens, and customer focus
What we offer
* Generous annual leave entitlement, with flexible holiday planning and statutory days off
* Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
* Support from Retail Trust — confidential support, virtual GP, free counselling, and retail rewards
* Development opportunities through Dobbies Academy’s eLearning platform and training programmes
* A vibrant, passionate, and diverse team committed to customer satisfaction
About us
Founded in 1865 by James Dobbie, Dobbies is the UK’s only garden centre retailer with stores across every nation. We celebrate gardening and plant enthusiasts through our own brand, branded products, concession partners, and services, promoting garden living all year round.
Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals.
We organize events and experiences to bring communities together and support a national charity partner, with colleagues and customers raising funds.
We are dedicated to being a great place to work, encouraging colleagues to be their best, share successes, and work together to serve our customers effectively.
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