Overview
Revenues Officer needed in North London Paying £22.35 per hr ref 1600711
Full time hours on a temporary basis
Key Responsibilities
* Contact customers by phone to discuss outstanding council tax and negotiate payment arrangements.
* Maximise collection through effective communication and accurate data handling.
* Set up council tax accounts and apply relevant discounts, exemptions, and reliefs.
* Initiate and manage recovery procedures in line with council tax legislation.
* Respond to customer enquiries via phone, email, letter, or in person, ensuring high standards of service.
* Assist in the timely dispatch of demand notices, recovery notices, and review letters.
* Maintain and update the revenues database accurately.
* Process system-generated reports and recovery notices according to schedules.
* Support legal proceedings by providing evidence and documentation.
* Assist with investigations into suspected fraud under supervision.
* Handle complex complaints and enquiries professionally.
* Respond to Freedom of Information and Data Subject Access Requests.
* Support the preparation of appeal cases and respond to formal complaints, including those from elected representatives.
How to apply
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Equal Opportunities and checks
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared
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